Terms & Conditions
Be sure to read this terms & conditions when you book our accommodation or transportation services.
This Terms & Conditions apply to all bookings of accommodation and transportation arrangement we accept. And any cases which are not mentioned in this Terms & Conditions must be applied by "The Section for Arranged Travel Contract" in Travel Stipulation in Japan. Please note we must receive the following fees when we confirm your booking of individuals or group customers.
Application
When you make a booking, you must pay us the Application fee of more than 30% of the total travel fee.
Your booking will be confirmed when we receive the application fee.
The rest amount of the travel fee must be paid in 3 weeks prior to your check-in date.
Service handling fee
For accommodation and transportation arrangements, 10% of the total travel fee will be charged as Service handling fee.
However, Service handling fee will be charged only when your booking is cancelled. If you have traveled as planned, this fee will be waived.
Cancellation
Depending on the date you contact us to cancel your reservation, there will be cancellation charge for accmmodation and transportation.
Cancellation charges will change according to each accommodation facility, so please ask the staff. The standard cancellation fee is as follows.
Japan Standard Time (GMT+9) will be standard date and time for your cancellation. Please note our business hour is from 9:00AM to 18:00 PM. If you contact us after our business hour, it will be counted as the next day.
In addition to the cancellation charge for accmmodation and transportation, please note Service handling fee above will be charged as cancellation for Ryokan-Hotels.com.

*Standard Cancellation charge for Ryokan
Number of persons No show Check-in day Previous day 2
days prior
3
days prior
4
days prior
5
days prior
6
days prior
7
days prior
8
days prior
14 days prior 15 days prior 30 days prior 31 days prior
1 to 14 100% 100% 50% 30% 30% 0% 0% 0% 0% 0% 0% 0% 0% 0%
15 to 30 100% 100% 50% 30% 30% 30% 30% 0% 0% 0% 0% 0% 0% 0%
31 to 100 100% 100% 80% 50% 30% 30% 30% 20% 20% 10% 10% 0% 0% 0%
101 or more 100% 100% 80% 50% 50% 30% 30% 30% 30% 15% 15% 10% 10% 0%

*Cancellation charge for Oedo Onsen Monogatari Group Ryokan
No show Check-in day Previous day 2
days prior
3
days prior
4
days prior
5
days prior
6
days prior
7
days prior
8
days prior
14 days prior 15 days prior 30 days prior 31 days prior
100% 50% 50% 30% 30% 30% 30% 30% 30% 0% 0% 0% 0% 0%

*Cancellation charge for Ichinoyu Group Ryokan
No show Check-in day Previous day 2
days prior
3
days prior
4
days prior
5
days prior
6
days prior
7
days prior
8
days prior
14 days prior 15 days prior 30 days prior 31 days prior
100% 70% 50% 20% 20% 20% 1,000 JPY per reservation

*Standard Cancellation charge for City Hotel
Number of persons No show Check-in day Previous day 2 to 9
days prior
10 to 20
days prior
21
days prior
1 to 14 100% 100% 100% after 15:00 0% 0% 0%
15 to 30 100% 100% 100% 10% 0% 0%
31 to 100 100% 100% 100% 20% 10% 0%
Please contact us for more than 101 persons.

Responsibility and disclaimer
In carrying out the travel agreement, Ryokan-Hotels.com is responsible for compensating for the damage when we intentionally or negligently caused the damage to the customer. However, it is only when there is a notice to the Company within two years from the occurrence of the damage.
Ryokan-Hotels.com will not be responsible for compensating for the damage in the following occasions. However, this shall not apply if intention or negligence of Ryokan-Hotels.com, accommodation facility or transportation company has been proved.
1. changing or cancelling the travel schedule caused by natural disasters, warfare, or riots
2. damage caused by accident or fire at accommodation or transportation facility
3. changing or cancelling the travel schedule caused by sudden stop of providing services of accommodation or transportation facility
4. changing or cancelling the travel schedule caused by orders of Japanese or foreign government, immigration regulation, epidemic disease
5. accidents during free time
6. food poisoning
7. theft
8. changing the travel schedule caused by transportation delay, siccontinuity or route change
Other
Any cases which are not mentioned in this Terms & Conditions must be applied by "The Section for Arranged Travel Contract" in Travel Stipulation in Japan.
Please note the consumption tax will be charged to each fees in Japan.

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